Refunds
Custom engraving orders are not eligible for a refund. If your order does not include custom engraving, our team will need a detailed explanation of why you are looking for a refund with photos of the item unused, in its original packaging.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with photos of the damage in their original packaging, unopened.
Need help?
Contact us here for questions related to refunds and returns.
While most marshmallows are considered gluten-free, the brands we typically work with are Jet-Puffed, Kraft & Hershey. If you have dietary restrictions you would like us to be aware of, please contact us prior to placing an order so that we can offer a solution that best fits your needs.
Do you have a custom gift in mind that you do not see listed on the website? Please reach out to us prior to placing an order so that we can accommodate the gift you are envisioning of!
Unfortunately, once a delivery has been interfered with, nothing can be done until the shipment has made it to its final destination and often times if a pickup is requested last minute, this will delay your shipment even further as the shipment has to make its way back to a hub spot before being arranged once again to send out for delivery. Please do not request changes to your delivery without consulting our team first as we will need to investigate what is happening with the shipment not arriving as expected. This will also most likely interfere with any chance of placing a claim with the shipping carrier to cover any reimbursements for a delay.
Insulated shipping is an additional cost that can be added on to your order. Most orders are shipped with ice packs for the warmer months. If adding an insulated shipping container is something you would like to take advantage of, please contact Deirdre prior to placing your order by emailing Deirdre@campfireengraving.com.
Either you can choose to upload or email your logo or graphic to us or we can provide an array of designs for you to choose from to match your theme. If you opt to send a design, please ensure that it is a high-resolution image and that you have all rights to use that design for engraving. If you need help turning your image into a high-resolution file, please email Deirdre@campfireengraving.com to see if we are able to convert your graphic for an additional fee of $35. If your file is not able to be used, you will be contacted with additional options for your order.